Stripe Payment

[14Steve14]

For some reason since 2 days ago Stripe payments have been completing but the order status is not changing and the items remain in the customer cart. The website shows a status of Preparing (stripe SCA) even though the status showing on Stripe is completed. Before this the module was working as it should.

On checking the records it shows as awaiting webhook response. Checking this error on Stripe shows that for some reason stripe is unable to respond to the website.

When I click on the Test API Server connection the box opens but never completes. Does this usually work, and if so what could be stopping this from working.

I have not touched the website since this started happening.

Any help would be appreciated, or a way of testing the server connection.

[raiwa]

Hi Steve,

You should always post: Phoenix version, Stripe addon version, PHP version.

Just checked in my Teststore and it works like expected.
Check if your host has changed something. For example added IP filters. If you are using IP filters you may check if the whitelist for Stripe IPs is up to date.
Here the actual IP list Stripe is using for web hooks notification:
3.18.12.63
3.130.192.231
13.235.14.237
13.235.122.149
18.211.135.69
35.154.171.200
52.15.183.38
54.88.130.119
54.88.130.237
54.187.174.169
54.187.205.235
54.187.216.72

See also:
https://docs.stripe.com/ips

I saw that the server connection test is not responding on my Test store. Seems this feature is outdated but not related to your problem.

Check the stripe_event_log table and contact stripe for support.

[14Steve14]

Thanks for the reply. As long as its not just my site that the test does not work on thats fine.

The problem I was having was a stripe end thing. No idea what but after a chat they changed something and its all back working again. Its always a worry when I know nothing has changed.