Stripe Payment

[14Steve14]

Rainer,

Latest Stripe version. Phoenix 1.0.9. PHP8.

Nothing serious, and probably just me and my module settings, but we are using a supporters hook that adds any customer comments to the bottom of the invoice. On my old website this worked fine and only showed the comments left by the customers during the checkout.

Now, in my latest site I am also seeing the payment comments that are created by the Stripe modules when a payment is made. This only happens on Stripe payments and not on Paypal or other payment methods hence my question here. I have copied the old Stripe settings as they were in the older module on the old site.

I think this is down to a setting but for the life of me I cannot find which one I can change so the payment details dont show rom the order comments, or are not saved to the order comments section.

Can you help.

Steve

[raiwa]

Hi Steve,
The final order status where the customer comments should be added is this one set in the stripe module:
Set Order Processed Status (and these comments should be used in the invoice)
And it should be the default or "Pending" status.

The stripe transaction details are added to the status set in:
Transaction Order Status
which should be "Stripe SCA [Transactions]".

[14Steve14]

Thanks for the quick response.

I dont understand which setting needs to be changed so the transaction details are not entered into the comments section so they do not show on the invoice.

[raiwa]

Hi Steve,
set in the stripe module:
Set Order Processed Status
should be the default or "Pending" status.

Or any other status except: "Stripe SCA [Transactions]"

[14Steve14]

Rainer

Thanks for that

What we currently have is

Set New Order Status - Preparing [Stripe SCA]
Set Order Processed Status - Payment received
Transaction Order Status - Stripe SCA[Transactions]

Payment received is set to the default in the Order Status's so I dont quite know why its still showing on the invoices. I will have to have a play on my test site to see what the setting needs to be.

[14Steve14]

No matter what settings I use I cannot get the Stripe transaction details to show on the invoice so I suppose for now I will have to live with it being there. I have gone back and checked an older database backup and the order status setup is the same as I have now, and so is the stripe settings, so I have no idea why they are showing when they never used to.

[raiwa]

Does the stripe payment details and the customer’s comments show in separate order statuses in the history? They should, and do it in all stores where I use Stripe. If yes, then it’s a problem of the hook which adds the comments to the invoice,

[14Steve14]

You would have thought that if it was the hook it would gave shown the text when it was used on my old site and that it would ve showing all the payment text from the other payment modules such as PayPal but it doesn't. I will ask Gary to check the hook.

[raiwa]

You should first check:

Does the stripe payment details and the customer’s comments show in separate order statuses in the history? They should, and do it in all stores where I use Stripe.

[14Steve14]

As this is a new install of stripe on a 1.09.0. store I can only assume that it installed correctly. What table should the Stripe order comments be saved into?