Search found 10 matches

by notgreat
Sat Aug 02, 2025 11:21 pm
Forum: Community Help & Support
Topic: Can't add product images
Replies: 8
Views: 50641

Re: Can't add product images

14Steve14 wrote: Thu Apr 10, 2025 10:28 am Why not use something like webp files rather than jpg. They are much smaller and will lead to faster page loading inf you have an image heavy page..
I guess my age is showing...

Thanks for the suggestion :)
by notgreat
Wed Apr 09, 2025 7:14 pm
Forum: Community Help & Support
Topic: Can't add product images
Replies: 8
Views: 50641

Re: Can't add product images

Phoenix doesn't like this particular image as a PNG, You might check the size of the image. PHP has limits on the file size. They are configured on a per server basis usually (I think you might be able to configure them per directory). Anyway, a lossless PNG might exceed the size that the server wi...
by notgreat
Tue Apr 08, 2025 11:10 pm
Forum: Community Help & Support
Topic: Can't add product images
Replies: 8
Views: 50641

Re: Can't add product images

I have it figured out: For some reason, Phoenix doesn't like this particular image as a PNG, despite it showing just fine in the browser. I converted it to a JPG and it's working now. Maybe it has something to do with this image having photographic data in it while my others are graphics with only a...
by notgreat
Tue Apr 08, 2025 9:50 pm
Forum: Community Help & Support
Topic: Can't add product images
Replies: 8
Views: 50641

Re: Can't add product images

I don't see anything relevant in journalctl either: [root@www ec24a86fddd8d98105a362058e714a80]# journalctl --since -1min Apr 08 21:48:16 www.notgreat.net systemd[1]: Starting refresh-policy-routes@enX0.service - Refresh policy routes for enX0... Apr 08 21:48:16 www.notgreat.net ec2net[485659]: Star...
by notgreat
Tue Apr 08, 2025 9:44 pm
Forum: Community Help & Support
Topic: Can't add product images
Replies: 8
Views: 50641

Re: Can't add product images

If your images folder is chmod 777 which it appears to be, it could be some hosting problem. Check your php error log for any messages. Check your hosting error log for any messages. Any messages in there will at least give us a clue. Try an upload from somewhere else, eg the Advert Manager https:/...
by notgreat
Tue Apr 08, 2025 9:27 pm
Forum: Community Help & Support
Topic: Duplicate/unpaid orders
Replies: 7
Views: 5178

Re: Duplicate/unpaid orders

Yes Thank you! Do you have any idea about these PHP warnings? [root@www php-fpm]# cat www-error.log [08-Apr-2025 15:55:43 America/Chicago] Stripe Notice: Undefined property of Stripe\PaymentIntent instance: charges [08-Apr-2025 15:55:43 America/Chicago] PHP Warning: Attempt to read property "d...
by notgreat
Tue Apr 08, 2025 8:59 pm
Forum: Community Help & Support
Topic: Duplicate/unpaid orders
Replies: 7
Views: 5178

Re: Duplicate/unpaid orders

Thank you so much for the help!

I've configured the webhook, and now when I place an order myself it's listed as "pending". Does this indicate that the webhook is working correctly?
Image
by notgreat
Mon Apr 07, 2025 9:43 pm
Forum: Community Help & Support
Topic: Can't add product images
Replies: 8
Views: 50641

Can't add product images

Installed Version: CE Phoenix v1.1.0.1 You are running the latest version of CE Phoenix. drwxrwsrwx. 5 ec2-user apache 16384 Apr 6 21:59 images https://i.postimg.cc/Kj4QKDv1/image.png https://i.postimg.cc/TPG9j63M/image.png I have been able to upload images before but now I'm unable to and I'm not ...
by notgreat
Mon Apr 07, 2025 8:38 pm
Forum: Community Help & Support
Topic: Duplicate/unpaid orders
Replies: 7
Views: 5178

Re: Duplicate/unpaid orders

Hi, Stripe saves all orders when the customer goes to the checkout confirmation page and they will stay at "Preparing [Stripe SCA]" status. DIfferent cart content will be saved as different orders. Completed and successful paid orders will be switched to the "Set Order Processed Stat...
by notgreat
Sun Apr 06, 2025 9:18 pm
Forum: Community Help & Support
Topic: Duplicate/unpaid orders
Replies: 7
Views: 5178

Duplicate/unpaid orders

I just got my first order and it appears duplicated on the Phoenix order page, but I only have one payment in Stripe (which is my only payment option). Any idea how this can happen or how to prevent it? Am I going to have to manually check all my orders against stripe payments? The earlier timestamp...