Thank you BrockleyJohn, that appears to make it work. I still see the same error message thrown in error_log, but it works. I will take this info to my web host techs and see what they think about it.

EDIT: No longer seeing any error_log message!

Hello, I am helping someone try to install and use Phoenix cart. Install was done via Softaculous and is up to date version. When we try to add images to a product page via Phoenix, the images upload, but do not show up in the catalog/store pages. This happens when adding images to a new product, al...

Are You Using Pirate Ship to purchase shipping in the USA? If so, please join me in requesting that they add Phoenix to their library of integrations. You can make your petition here: https://ship.pirateship.com/settings/integrations (you must be logged in to Pirate Ship) Click on Other and enter: C...

Well, after going back and forth with my server tech, they enabled Phoenix in Softaculous. Installation successful!

Still do not know why the manual install did not work, but no need now.

Thanks for the help.

Note to Bert, you mentioned that Phoenix should be in Softaculous, I agree. There are many other scripts that are listed on Softaculous website but not included in my hosting account. Here is what my host had to say about it. Sounds like a dodge to me, curious as to what you may think. "Please ...

Here is the reply from hosting provider: "I have tried to install Phoenix, but I am getting the "Please double check your server, user & password details and try again." error. However, I have tested a PHP file called test.php under the shop for MySQL connection, and it is working...

Host says "...classic database connection error and points to an issue with the user credentials (username or password)..." I am sure I am using correct information, I type it up in a text file on my computer, then copy/paste to Phoenix and also used copy/paste when trying to set up a data...

Tried installing with a user set up in cPanel, but not database. Nope.
Host has been contacted.

When I mentioned checked green, I was referring to the very first page where Phoenix is checking environment. Should have said green thumbs! No error_log file was created in either root or /shop Nothing noted in cPanel/Metrics/Errors I believe user can create a database, I was able to manually creat...

Removed all files, re-expanded Phoenix files, ran installer and it did not work as shown in image. All fields were checked green on the first step. "myaccount" is filled in with the proper text for my server, I changed it here for this shared image. Tried to install on a different account,...