Suuport tickets

[BatteryTrader]

I have been using os ticket for quite a few years, a completely stand-alone program.

Was trying to think aloud, and instead of using a separate email address for tickets, use the Pheonix store email address.

That way, if anyone replies to one of the stores emails, it opens a ticket, so all of the staff can answer it, Right this minute I cant think why I didn't do this years ago.

Can anyone think of why this would be a bad idea? or maybe runs their store like this now?

Cheers David

[burt]

You would be opening up a vector that might allow malicious actors to target your shop.

Having said that, if you understand the risks and how to mitigate them, what you want is called `email piping`.