Emails Not Sending

[WebCreator99]

Hi,
I just installed Phoenix Cart, and so far I think it is one of the best eCommerce platforms I have seen so far. Unfortunately, I am having one issue with my new store. Whenever a customer makes an order, or fills out the contact form, I (as the store owner) do not get an email notification of this. My hosting provider uses a Linux server and my site is currently on a subdomain without ssl/tls (https://). Attached is the server info document from the dashboard. Can you please let me know why I am not receiving email notifications from my store?
Thanks,
T




[oscommerce]
version = 1.0.7.13

[system]
date = 2021-01-19 17:25:15 -0500 EST
os = Linux
kernel =
uptime =
http_server = Apache

[mysql]
version = 5.6.48-88.0
date = 2021-01-19 17:27:08

[php]
version = 7.4.8
zend = 3.4.0
sapi = apache2handler
int_size = 8
open_basedir = 0
memory_limit = 128M
error_reporting = 32767
display_errors = 0
allow_url_fopen = 0
allow_url_include = 0
file_uploads = 1
upload_max_filesize = 10M
post_max_size = 20M
disable_functions = exec,system,passthru,shell_exec,escapeshellarg,escapeshellcmd,proc_close,proc_open,ini_alter,dl,popen,popen,pcntl_exec,socket_accept,socket_bind,socket_clear_error,socket_close,socket_connect,socket_create_listen,socket_create_pair,socket_create,socket_get_option,socket_getpeername,socket_getsockname,socket_last_error,socket_listen,socket_read,socket_recv,socket_recvfrom,socket_select,socket_send,socket_sendto,socket_set_block,socket_set_nonblock,socket_set_option,socket_shutdown,socket_strerror,socket_write,stream_socket_server,pfsockopen,disk_total_space,disk_free_space,chown,diskfreespace,getrusage,get_current_user,set_time_limit,dl,leak,listen,chgrp,link,symlink,dlopen,proc_nice,proc_get_stats,proc_terminate,shell_exec,sh2_exec,posix_getpwuid,posix_getgrgid,posix_kill,ini_restore,mkfifo,dbmopen,dbase_open,filepro,filepro_rowcount,posix_mkfifo,_xyec,mainwork,get_num_redirects,putenv,geoip_open,sleep,imap_open
disable_classes =
enable_dl = 0
filter.default = unsafe_raw
zend.ze1_compatibility_mode = 0
unicode.semantics = 0
zend_thread_safty = 0
extensions = Core,date,libxml,openssl,pcre,sqlite3,zlib,bcmath,calendar,ctype,curl,dom,hash,fileinfo,filter,ftp,gd,gettext,gmp,SPL,iconv,intl,json,mbstring,session,standard,mysqlnd,mysqli,PDO,pdo_mysql,pdo_sqlite,Phar,Reflection,mysql,SimpleXML,soap,exif,tokenizer,xml,xmlreader,xmlrpc,xmlwriter,xsl,zip,apache2handler,ionCube Loader

[heatherbell]

Can you please let me know why I am not receiving email notifications from my store?

Some hosts will not send the email if the email address is not, for example, something@example.com, where example.com is your domain name.
Contact your host to find out why emails are not being received.

[ecartz]

Is it only this notification? Or are you also not getting the other emails like registration and order confirmation? Can you email yourself from admin?

If it is only the Contact Us form and everything else is working, then you can use this SQL:

Code: Select all

INSERT INTO configuration (configuration_title, configuration_key, configuration_value, configuration_description, configuration_group_id, sort_order, date_added) VALUES ('E-Mail From', 'EMAIL_FROM', 'root@localhost', 'All e-mails will be sent from this address', 12, 6, NOW());

After running it (in phpMyAdmin or similar), you would need to go admin > Configuration > E-Mail Options to set the email address to one that will work. I.e. the same one as the store owner email address.

If nothing is working then you need more help from your host. Or if they won't/can't help, to get a better host. There is an App that uses PHPMailer instead of the standard PHP mail sending that you could try in that circumstance. But no one has uploaded an update for Phoenix. It remains more reliable to simply pick a host that already supports emailing from PHP.

[WebCreator99]

Hi,
Thanks for the quick responses. No emails are coming from the site at all. I tried sending myself an email from the site (Tools --> Send Email) and I never received it. I did look at my hosting provider, and I found "PHP mail is severely restricted" & "If you want to send email from your website, the easiest option is to use an external SMTP service. Most applications offer a setting or plugin to send email with SMTP." I did notice a SMTP option in Configuration --> E-Mail Options, but I did not find a way to set it up. Is this even possible in Phoenix or will I have to find a new shopping cart/hosting provider?
Thanks again,
T

[ecartz]

"PHP mail is severely restricted" & "If you want to send email from your website, the easiest option is to use an external SMTP service. Most applications offer a setting or plugin to send email with SMTP." I did notice a SMTP option in Configuration --> E-Mail Options, but I did not find a way to set it up. Is this even possible in Phoenix or will I have to find a new shopping cart/hosting provider?

The SMTP in E-Mail Options is something the host would set up, usually on Windows servers.

There is an App that uses PHPMailer instead of the standard PHP mail sending that you could try in that circumstance. But no one has uploaded an update for Phoenix. It remains more reliable to simply pick a host that already supports emailing from PHP.

They mean the PHPMailer (or similar) solution. But it would probably be easier/cheaper to switch hosts. Because hosts can set this up without that. Installing the PHPMailer solution currently requires you to manually adapt the existing App. And of course, once you have it installed, you still need to configure the thing. If you want to try it, I can find the App and extra file that you need to add. But I know nothing about PHPMailer and would be no help in configuring it.

What it really needs is someone to pay one of the certified developers to adopt and update the App. But as I said, people who need that help often find it easier/cheaper to just switch hosts. Two of the certified developers are also hosting providers.