s08e02 - Per Product FAQs SUPPORT / QUESTIONS / CHAT

[mendoh]

Hello everybody.
I am using this very nice code and it works perfectly for me, except for one thing: on a multi-language site, no matter the question language on shop side, it is always received into the English box on admin side.
When replying to the question, if I attempt to write in a different language than English, it would not accept both the reply and the question.
Bottom line: only English appears to work, despite being on a multi-language website.
I am on 1.0.7.18.
Anybody experiencing any similar issue?
Thank you.

Look at the top of of the page, and further back, it will not do what you think it should.

I have installed again on a clean version, everything works for me but it does not show me the client's questions in the different language. I use php 7.4, I have no errors log. how can I solve?

Hi, you don't have to solve that, because it works as intended .. :-) I think you are making a mistake, if the client's language is German, the question is of course also in German, and that's how you see it then also in your admin see your own screenshot, then translate in your admin to the languages you have set. Phoenix is not a translation software :-)

Thanks for your reply.
I am afraid I am experiencing an actually different issue.
For example, please consider villameschik screenshot: he wrote a test question in German to simulate a customer writing a question on the German version of his website. The question correctly lands into the German box on the admin side. Indeed, the admin then has to translate it to other available languages (if any).
What happens to me in a similar case is this: a customer writes a question in German and his question does NOT land into the German box on the admin side. It would land into the English one, instead. This is happening to me regardless of the actual question language on the shop side: I have three languages other than English and their questions all land into the English box on admin side.
On top of that, whenever I try to translate the original question to other languages on the admin side, translation is retained on the admin side but does NOT show up at all on the other languages available on the shop side. Only English continues to show...

[mendoh]

It took me a while but I think I have finally found out what was actually causing the issue I previously reported.
This add-on:

app.php/addons/free_addon/ultimate_seo_urls

appears to be ridden with multi-language compatibility issues and is DEFINITELY conflicting with the s08e02 code on a multi-language website.

I had to remove it completely and after doing that, the s08e02 code is now working like a charm.

[zeeshop]

Thanks @ecartz

Everything else seems to be working apart from sending email button/ function to notify the customer is not switching, therefore, unable to send an email, image below:

Send email button not working.JPG

[heatherbell]

Everything else seems to be working apart from sending email button/ function to notify the customer is not switching, therefore, unable to send an email, image below:

Confirmed, same issue for us.

[ecartz]

I updated the zip.

[Omar_one]

maybe it will be good if the answer send by email also , as not all the questions will go live .
now it will send email "The answer to your question has been posted on site...
You can check it at:" maybe the status for that question Not Live,, so there will be not question and no answer

[heatherbell]

maybe it will be good if the answer send by email also , as not all the questions will go live .
now it will send email "The answer to your question has been posted on site...
You can check it at:" maybe the status for that question Not Live,, so there will be not question and no answer

With this addon, we do not know if a customer has asked a question unless we sign in to admin and check the FAQ page (but it is great for inputting and displaying FAQs) so we use 2018 #7 Get a Quote as a way for customers to contact us with a question about a specific product. With that addon, we receive an email and our mailbox notifies us so we can answer quickly.

[Omar_one]

so we use 2018 #7 Get a Quote

I have 28d07 - CM - Get A Quote for Frozen, I don't think that the module has been updated ,, as I don't find it on the Phoenix Pro Addons

[heatherbell]

I have 28d07 - CM - Get A Quote for Frozen, I don't think that the module has been updated ,, as I don't find it on the Phoenix Pro Addons

It is not part of PRO. We paid burt for an updated version - viewtopic.php?p=9325#p9325

[Omar_one]

It is not part of PRO. We paid burt for an updated version - viewtopic.php?p=9325#p9325

can you answer the customer from the admin, I mean it has an admin page shows the Quotes by customers and you can you answered them from there example the Per Product FAQs do that?
I am using now Per Product FAQs ,but as I don't want show the FAQs whats created by customers , and the customer can get answer by email (now he get email product link where is the answer what he ask about the email its not included the answer)