Re: S04e08 - Canned order comments

[Omar_one]

I updated the zip.

fix confirm

[radhavallabh]

Hi dear @ecartz please can you help fix this issue....

I updated the zip.

Hi dear @ecartz
Thank you for the update
The problem has resolved in inserting a new comment.

But The problem still persists when we try to edit a comment it does not save the edited comment in other languages dear.

Awaiting your reply;
Thank you in advance;
Warm Regds./
radhavallabh

[ecartz]

But The problem still persists when we try to edit a comment it does not save the edited comment in other languages dear.

As near as I can tell, it does not and never has had the ability to add a translation to a canned comment after the initial translation. So if you have three languages, add a canned comment, and then add a fourth language, it will never be able to add a canned comment in that fourth language. You'd have to delete the canned comment and make a new one.

In this case, where it was simply broken, I think that the translations might exist in the database table. You could try going into phpMyAdmin and changing the order_comments_id on the translations to match the order_comments_id on the English version. Of course, it might be simpler just to truncate the table and start over.

[radhavallabh]

But The problem still persists when we try to edit a comment it does not save the edited comment in other languages dear.

As near as I can tell, it does not and never has had the ability to add a translation to a canned comment after the initial translation. So if you have three languages, add a canned comment, and then add a fourth language, it will never be able to add a canned comment in that fourth language. You'd have to delete the canned comment and make a new one.

In this case, where it was simply broken, I think that the translations might exist in the database table. You could try going into phpMyAdmin and changing the order_comments_id on the translations to match the order_comments_id on the English version. Of course, it might be simpler just to truncate the table and start over.

Understood dear
Shall reinsert them again!!

Thank you for the valuable reply;
Very Warm Regds./
radhavallabh

[radhavallabh]

Hi dear;
When on a Order I use a canned comment to update the status of the order;
The comment appears as below with html tags under order comments after i post it.

Screenshot 2022-07-05 at 10-07-02 CE Phoenix Cart Administration Tool.png

Please can you help fix the issue;
Regds./
radhavallabh

[burt]

Do you have a HTML editor installed? Is such a thing interfering ?

[radhavallabh]

Do you have a HTML editor installed? Is such a thing interfering ?

Yes dear I have Tinymce installed on canned_comments.php To make the message look more neat and appealing.
I think due to this the text is appended to the comment box with tags.

Please can you help me fix the error dear;
Thank you in advance;
Very Warm Regds./
radhavallabh

[burt]

Turn off the HTML editor?

If that is not the answer you seek, ask for help from who-ever made it and then if they cannot or do not want to help you, get a Certified Developer to help.

[14Steve14]

Where do I change the height of the box where the canned comment actually shows when updating an order. When I inspect in browser I can see that the box is 60 cols and 5 rows, but how do I make 6 rows. I cant see anything in the files.

[ecartz]

Where do I change the height of the box where the canned comment actually shows when updating an order.

https://github.com/CE-PhoenixCart/Phoen ... t.php#L140

Note that that is in core, not in canned comments. Canned comments just allows you to make a normal order comment from canned text.