That is the correct behaviour. Queued Mail is a different kind of mail then the Transactional Mail (eg order confirmation mail / create account mail / order update mail). The Transactional mail is send Automtically by the software - The Queued mail are different (marketing) mails you as a shop owner decide to send for different events.
hello azpro, thank you for responding , burt already checked the backend, it seems everything is ok, i wait for my provider to test, what can be in early morning, we see tomorrow .....
I spent a bit of time last night on Vadda's site - we tried everything (we know Vadda's inbox is correct and can send/receive emails), and we know that E-mail From in Phoenix is correctly set to this particular inbox.
Emails are turned on and Notifications (immediate/transactional emails) are in place.
Queued Email system works and builds the Queue as it should do.
However, emails are NOT sent (or are sent yet NOT received) - so I suspect a sendmail problem at the Host. I have asked Vadda to contact Host to see if they can take a look, and maybe test sendmail outside of Phoenix. We will see what they say.
I am not here to build for you.
I am here to build with you. Let's help each other.
In very basic terms I have advised Vadda to forget about the Queued Emails for now, and try to get to the bottom of why no emails appear in recipients inbox - once we get emails received into inbox...Queued Emails will fix itself as these will also be received.
My thoughts;
1. sendmail not functioning (or even not installed)
2. some type of firewall at host that is screening out emails
Does anyone have other ideas as to why Emails are missing ?
I think MX DKIM etc is OK as I was able to send to Vadda, and he was able to reply to me at my gmail.
I am not here to build for you.
I am here to build with you. Let's help each other.
If it comes to it, I'll see if Vadda can send to me a backup of his full site (at the moment, it's more or less a new 1106 + german + a couple of addons) so not a massive .zip. I will then install on my test server (which I -know- has sendmail working) and try there. But we will wait until Host responds.
I am not here to build for you.
I am here to build with you. Let's help each other.
Update for all who helped, The support from host logged in to backend, then i get following message:
Now i do what i can really good, wait and order pizza.
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YottaSrc, a web hosting and cloud server provider, does not use Sendmail and has pre-configured email services that are integrated with MailChannels for reliability. Instead of requiring customers to set up their own Sendmail server, YottaSrc provides a ready-to-use email solution on its hosting services.
Key details about YottaSrc email service
Zero setup required: For most hosting packages, email services are already configured, so customers do not need to perform complex setup procedures like installing or configuring Sendmail.
MailChannels integration: YottaSrc partners with MailChannels, an email security and delivery platform, to prevent spam and ensure high reliability for its mail services.
Standard protocol: Email must be sent via SMTP authentication. YottaSrc strictly prohibits using the legacy PHP mail() function for sending messages.
Anti-spam policy: YottaSrc has a zero-tolerance policy for spam. Any account used for unsolicited commercial messages or spam is subject to immediate suspension.
Bulk mailing restrictions: For mailing lists with more than 5,000 members, customers are required to use a Virtual Private Server (VPS) or a dedicated server.
cPanel management: For users on cPanel hosting, email accounts can be created and managed through the "Email Accounts" section in the cPanel interface.
What to do if you need to send mail
Instead of looking for a sendmail configuration, users with YottaSrc hosting should follow these steps:
Use SMTP authentication: Configure your email client or application to use SMTP authentication with the mail server details provided in your control panel.
Create email accounts: If you are on a cPanel plan, create your email addresses directly through the "Email Accounts" section.
Refer to YottaSrc support: For specific settings or any issues, refer to YottaSrc's documentation or contact their 24/7 expert support.
So they offer sendmail but only to VPS clients by the sound of it.
Tell them you need sendmail up and running.
@ecartz@raiwa@BrockleyJohn are any of you familiar with lack of sendmail ?
I am not here to build for you.
I am here to build with you. Let's help each other.
They want SMTP Auth. There's code floating around somewhere to integrate PHPMailer. Stewart uses it.
The easiest thing would be to simply switch hosts to one that has email already configured for you. We have a list of hosts with certified compatibility, including the one on which our software runs.
They're trying to gaslight you into believing that sendmail is difficult for store owners to configure. It shouldn't be, if the host configures it.
