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Shop has white screen only

Posted: Fri Mar 25, 2022 7:40 am
by mhsuffolk
I had a 1.0.7.0 live shop on PHP 7.4
Thankfully I have a complete backup of the files and database.
I developed a 1.0.8.0 shop on XAMPP which works correctly including some addons.
So I backed up the live shop, replaced the files with the 1.0.8.0 version, modified the configuration and hooks tables etc.

After a bit of fiddling the admin side is accessible and although I cannot yet test all the functions it appears OK.

My problem is the shop will not appear, I just get a white screen. The server error log is empty so I have no clues what is wrong.

Any ideas what I can do to get a foothold on what is going on?

Re: Shop has white screen only

Posted: Fri Mar 25, 2022 7:56 am
by heatherbell
Just a guess but have you triple checked
'path' =>
and
const DIR_WS_CATALOG =
are correct in
/includes/configure.php file?

Re: Shop has white screen only

Posted: Fri Mar 25, 2022 8:06 am
by mhsuffolk
Shop is in the root so I have.

Code: Select all

  const HTTP_SERVER = 'https://www.mysite.co.uk';
  const COOKIE_OPTIONS = [
    'lifetime' => 0,
    'domain' => 'www.mysite.co.uk',
    'path' => '/',
    'samesite' => 'Lax',
  ];
  const DIR_WS_CATALOG = '/';

  const DIR_FS_CATALOG = '/home/******/public_html/';

  date_default_timezone_set('Europe/London');
Does that look correct?

Re: Shop has white screen only

Posted: Fri Mar 25, 2022 8:15 am
by heatherbell
I've compared that to a recent new install of ours and yours looks OK except that we also have 'secure' => true like:

Code: Select all

    'path' => '/',
    'samesite' => 'Lax',
    'secure' => true,
  ];
I don't know if that would make a difference.

Re: Shop has white screen only

Posted: Fri Mar 25, 2022 8:52 am
by mhsuffolk
Sadly no change.

In the admin error logs I am getting several of these.
PHP Deprecated: The tep_guarantee_subarray function has been deprecated. in /home/****/public_html/includes/system/versioned/1.0.7.other/1.0.7.12/guarantor.php on line 43

Re: Shop has white screen only

Posted: Fri Mar 25, 2022 9:01 am
by heatherbell
One of the benefits of being a Pro Supporter is that you can post questions in the VIP forum where help and support direct from the Core Developers is available. Maybe they can help?

Re: Shop has white screen only

Posted: Fri Mar 25, 2022 9:06 am
by mhsuffolk
Thank you, I will