unwanted character

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geeing1964
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unwanted character

Post by geeing1964 »

morning everyone,

I'm seeing a strange character when emails are being sent to customers etc....

"Sub-Total:£6.00"

Can anyone tell me whereabouts I can remove this character?

Thanks
G
heatherbell
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Re: unwanted character

Post by heatherbell »

geeing1964 wrote: Thu Jul 07, 2022 9:29 am I'm seeing a strange character when emails are being sent to customers etc....
"Sub-Total:£6.00"
Can anyone tell me whereabouts I can remove this character?
Check Admin dashboard > Localisation > Currencies
Edit to remove the symbol if you see it there or remove any space before the £ in Symbol Left
geeing1964
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Re: unwanted character

Post by geeing1964 »

Thanks. I removed the symbol and it worked but I still need the £ symbol.
I put it back in and it still gives the weird symbol in front of £

Anywhere else I can look?
burt
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Re: unwanted character

Post by burt »

This is usually a character set problem.

Admin > Tools > Database Tables. Check all these are UTF 8

In the source code of your site, check that this line exists;

<meta charset="utf-8">

somewhere near the top of the source code.
Gamechanger Addon: Queued Emails, try before you buy.
geeing1964
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Re: unwanted character

Post by geeing1964 »

Afraid still the same. I run checks etc and all retired GREEN OK... not to worry, I'll replace £ with GBP.. thanks for your help.. much appreciated.
Denzel
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Re: unwanted character

Post by Denzel »

Maybe you can try &pound; instead of £ ?
geeing1964
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Re: unwanted character

Post by geeing1964 »

Thanks, but didn't work... Not to worry, I'll plod along with it.
14Steve14
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Re: unwanted character

Post by 14Steve14 »

I seem to remember having a similar problem a while back. I think in the end I removed the GBP currency from admin - Localisation - currencies. Refreshed the browser and then added the currency by clicking on the same page as where it was removed click the +New currency button and install the GDP currency from there. It installed properly the second time.
geeing1964
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Re: unwanted character

Post by geeing1964 »

Thanks, done that, all my prices disappeared 😳
heatherbell
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Re: unwanted character

Post by heatherbell »

geeing1964 wrote: Thu Jul 07, 2022 4:59 pm Thanks, done that, all my prices disappeared 😳
I see prices on your site so presumably you fixed this. What did you do to fix?
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