No Email Notification

[gabbysplaza]

Hi, I'm not getting email notifications when a new order is placed. How can I resolve this? Thanks

[tessthepup]

Hi, I'm not getting email notifications when a new order is placed. How can I resolve this? Thanks

You do have an email address in 'Configuration>My Store>Email Address'?

Have you tried adding and extra send to email address in 'Configuration>My Store>Send Extra Order Emails to'?

Have you changed any of the settings in 'Configuration>Email Options'?

[gabbysplaza]

@tessthepup Thank you for your support. I can confirm I have an email address for both email address sections. My email options are setup as follows:

Email Options.jpg

[raiwa]

Try setting Verify email address... To false

[gabbysplaza]

@raiwa I'll try that but I thought that was to check the customer's email address is valid?

[wal]

I had this problem recently, Google search showed that any gmail address (as store address) was the problem. Solved by using non-gmail store address. worked in my instance. Hope this helps.

[spoole76]

Did you manage to get this resolved ?

I also don't receive any email notifications when items are sold, I have tried every possible option with no success, I can only check orders regularly through admin. I am not using gmail.

Best Regards
Steve