CE Phoenix Cart Forum

I've received a few emails from customers that they can't complete their orders. If I share my error log could someone tell where the problem is?

What payment method are they using?
I have had many idiot customers who do not know how to comply with 3D secure. That may be the issue. I have a standard email that I send them explaining how to do it.

PBR Streetgang wrote: ↑Mon Jul 10, 2023 6:10 pm I've received a few emails from customers that they can't complete their orders. If I share my error log could someone tell where the problem is?

We may need a bit more info to give you an answer.

What reasons are the customers giving for not completing the order?

Is it just one payment card type or are they using an app to pay?

You say there are errors in the error logs, are these related to incomplete orders?

What payment methods are you using, and do you get problems with them all or just the one?

Can you replicate the problems the customers are having when you test the payment system on your website?

PBR Streetgang wrote: ↑Mon Jul 10, 2023 6:10 pm I've received a few emails from customers that they can't complete their orders. If I share my error log could someone tell where the problem is?

Possibly a similar issue to that described in this topic:
viewtopic.php?f=10&t=2006

Customers click on Continue Checkout where you select the payment option and it goes directly to Order Confirmation and shows Phoenix Fatal at the bottom of the page.
I've gone through all the settings
******
Set Auto Return for Website Payments in your Paypal settings On and configure the return URL to:
http://www.divebombinc.com/checkout_process.php

Set PDT On and copy the identity token to the module.

Turn on Instant Payment Notification and set the Notification URL to:
http://www.divebombinc.com/ext/modules/ ... rd_ipn.php
*******
and it's still doing the same thing. I've used PayPal for 15 years and this is the first time it's done this to me.

PBR Streetgang wrote: ↑Tue Sep 12, 2023 8:01 pm*******
and it's still doing the same thing.

Have you checked the other topic where a similar issue has already been posted as previously advised? viewtopic.php?f=10&t=2006
What are the errors generated at the time of the issue? Are they similar to those in that topic?

PBR Streetgang wrote: ↑Tue Sep 12, 2023 8:01 pm shows Phoenix Fatal at the bottom of the page

What does your hosts error_log say when you attempt a checkout ?

What immediately struck me is the http instead of https

It's there, that's just what I copied from the instructions

Fiber wrote: ↑Wed Sep 13, 2023 8:42 am What immediately struck me is the http instead of https

[12-Sep-2023 20:04:10 Europe/London] PHP Deprecated: The tep_db_query function has been deprecated. in /home/g*****0/public_html/*****/includes/functions/database.php on line 37
[12-Sep-2023 20:04:10 Europe/London] PHP Deprecated: The tep_db_num_rows function has been deprecated. in /home/g*****0/public_html/*****/includes/functions/database.php on line 69

burt wrote: ↑Wed Sep 13, 2023 7:04 am

PBR Streetgang wrote: ↑Tue Sep 12, 2023 8:01 pm shows Phoenix Fatal at the bottom of the page

What does your hosts error_log say when you attempt a checkout ?