Page 1 of 2
Special Offers issue
Posted: Mon Jan 22, 2024 11:24 am
by Omar_one
Hello.
We have weird issue some customers contact us about products has offers as it's shown to them ... but when I visit the link it's shows without Special Offers,, and the customer send me a screenshot
415051764_1354152745276427_4943467083427445784_n.png
and same link its shows for me without Special Offers
offers.JPG
the product's has been of offers..
offers 2.JPG
and there is something weird,, there was not edit these products and it show on next screenshot Status Change data today 22.01.2024 ..
and there has not one edit anything
offers 3.JPG
Btw this not first time we got email or messages from customers about this ,, but today I checked mere deeper .
any idea what's wrong ?
Omar
Re: Special Offers issue
Posted: Mon Jan 22, 2024 11:42 am
by burt
What's the URL of your specials page.
What version of Phoenix.
What addons.
--
Something changed the status.
Maybe an addon is interfering.
What addons do you have installed that might interfere with specials?
--
I do note that the specials end date is showing as 31 January 2023
So your special should turn off before it shows in the specials page.
Re: Special Offers issue
Posted: Mon Jan 22, 2024 11:45 am
by burt
I know your URL, but many don't.
On your specials page right now there are 13 specials offers.
Hat You Neuleturbaani 0780
does not show as a special offer.
Re: Special Offers issue
Posted: Mon Jan 22, 2024 11:56 am
by heatherbell
I see that screenshot is a Search Result so cannot guess the URL but this -
https://www.hattu.fi/turbaanit-c-1_21.html - shows no Specials for me.
Re: Special Offers issue
Posted: Mon Jan 22, 2024 12:06 pm
by Omar_one
here is the link
Code: Select all
https://www.hattu.fi/advanced_search_result.php?search_in_description=1&keywords=Neuleturbaani+
Re: Special Offers issue
Posted: Mon Jan 22, 2024 12:08 pm
by heatherbell
Omar_one wrote: ↑Mon Jan 22, 2024 12:06 pm
here is the link
No Specials showing for me
Re: Special Offers issue
Posted: Mon Jan 22, 2024 12:11 pm
by Omar_one
burt wrote: ↑Mon Jan 22, 2024 11:42 am
What's the URL of your specials page.
What version of Phoenix.
What addons.
--
Something changed the status.
Maybe an addon is interfering.
What addons do you have installed that might interfere with specials?
--
I do note that the specials end date is showing as 31 January 202
3
So your special should turn off before it shows in the specials page.
Code: Select all
https://www.hattu.fi/specials.php?sort=2a&language=en
version 1.0.8.16
I find class file for that..
Code: Select all
class adv_specials specials {
public function __construct() {
}
////
// Auto start products on special
public static function start() {
return tep_db_query("UPDATE specials SET status = 1, date_status_change = NOW() WHERE status = 0 AND NOW() >= start_date AND start_date > 0");
}
}
when the we refresh most of the time the products show normal price, the issue go after we refresh for a few time
Re: Special Offers issue
Posted: Mon Jan 22, 2024 12:12 pm
by Omar_one
heatherbell wrote: ↑Mon Jan 22, 2024 12:08 pm
Omar_one wrote: ↑Mon Jan 22, 2024 12:06 pm
here is the link
No Specials showing for me
and for us but for some customers its shows there is Specials there
Re: Special Offers issue
Posted: Mon Jan 22, 2024 12:14 pm
by heatherbell
Omar_one wrote: ↑Mon Jan 22, 2024 12:12 pm
and for us but for some customers its shows there is Specials there
If it was me, until the underlying issue is discovered, I'd delete those historical Specials. If they are not active, delete them.
Re: Special Offers issue
Posted: Mon Jan 22, 2024 12:52 pm
by burt
I don't know what adv_specials is.
I'd probably remove that as a first step and do some testing.
Put simple:
something is turning on/off specials.
That something is either a person (you) or an addon