Customers having problems loging in and also changing passwords.
Posted: Fri Nov 29, 2024 4:12 pm
PHP 8.0 Phoenix 1.0.9.0
We are having calls from customers who are having problems logging in to the website using known good login details. For some reason they are not being recognised by the cart software and get stuck in a loop even though using correct data never actually login to the site. They are always returned to the login page and remain logged out.
Some customers have also tried requesting a new password. The email they are sent works, and they manage to create new details but still are unable to login.
We had a customer who worked in IT support contact us when he was having problems and with his help we found that for what ever reason Phoenix is storing something strange into the browsers cache and the saved files for the website. We did initially think that it was something different between our old site and the new updated site but we are getting similar problems with new customers.
We had a customer call us today about the same problem and he was also seeing something strange in the shopping basket where the shipping total was showing the incorrect total. It was totally every line in the order with the postage change giving in his case an delivery total of £95.00.
When trying to login using a new private window in the browser everything works as expected.
When the private/incognito window works customers clear their browser cache and remove any saved files for our website everything goes back to working correctly.
Has anyone else experienced this with their website.
We are having calls from customers who are having problems logging in to the website using known good login details. For some reason they are not being recognised by the cart software and get stuck in a loop even though using correct data never actually login to the site. They are always returned to the login page and remain logged out.
Some customers have also tried requesting a new password. The email they are sent works, and they manage to create new details but still are unable to login.
We had a customer who worked in IT support contact us when he was having problems and with his help we found that for what ever reason Phoenix is storing something strange into the browsers cache and the saved files for the website. We did initially think that it was something different between our old site and the new updated site but we are getting similar problems with new customers.
We had a customer call us today about the same problem and he was also seeing something strange in the shopping basket where the shipping total was showing the incorrect total. It was totally every line in the order with the postage change giving in his case an delivery total of £95.00.
When trying to login using a new private window in the browser everything works as expected.
When the private/incognito window works customers clear their browser cache and remove any saved files for our website everything goes back to working correctly.
Has anyone else experienced this with their website.