CE Phoenix Cart Forum

Situation:
I often have problems with customers who put their products in the shopping cart and then do not complete the order (probably because of the display sequence). Despite the open purchase, they transfer the money by bank transfer to me and I don't know what I should use it for. I have an add-on that shows me the open shopping carts. This way I can find out which customer has ordered what. However, it is essential to ask the customer by email to complete their order, so I can execute it.

Idea:
I want to display the payment information area later (see picture) so that the customer sees the button to finalize the order first.

I moved the code of the finalize part up.
Is there anything else I need to consider?

What do you think of this idea?
Has anyone had similar experiences with bank payment transfers?

Philo2005 wrote: ↑Sat Feb 15, 2025 6:47 pm Has anyone had similar experiences with bank payment transfers?

Yes but we have had similar experiences with all payment methods where customer does not click the 'Finalise & Pay' button and subsequently emails to ask "where is my order?"
We added a message to checkout_confirmation to reinforce that it must be clicked to for us to receive the order.
We also added reinforcement text to the button and enlarged and changed the style of the button to emphasise.
But there will always be one customer who does not bother to read!

Philo2005 wrote: ↑Sat Feb 15, 2025 6:47 pm However, it is essential to ask the customer by email to complete their order, so I can execute it.

We use a 'Master Password' Addon to do that.

Philo2005 wrote: ↑Sat Feb 15, 2025 6:47 pm Has anyone had similar experiences with bank payment transfers?

It does not matter what we do we always get customers that do something unexpected and I am sure we are not alone. We have had customers select bank transfer and then email to say they could not enter their card details. We have had customers contact us to ask where the payment section is as they could not see where to select a payment method. The list goes on.

We have decided that no matter what we do people will still have problems. We have tried changing the text on the pay button. We have added text else where on all the checkout pages explaining about the page and the options. We still get the odd problem.

Swapping the order of the checkout may work for your site and customers so it may be worth persevering with. Try sone testing and see what the results are like.

Where are your customers getting your payment details from for a bank transfer. May be this in the wrong place and should only show after the pay button has been clicked and the order completed. That's how we have our Bank transfer working.

Philo2005 wrote: ↑Sat Feb 15, 2025 6:47 pm I have an add-on that shows me the open shopping carts. This way I can find out which customer has ordered what. However, it is essential to ask the customer by email to complete their order, so I can execute it.

From v1.0.9.6 onwards, there is a system called "Queued E-mails";
https://phoenixcart.org/phoenixcartwiki ... ued_Emails

With an already available module for "open shopping carts", this could be used to automatically remind your customers that they actually need to checkout. Completely hands off for shopowner, no work involved.

HOWEVER...I know that you are on an older version of Phoenix, which does not have this Queued Emails feature.
Therefore this post is for readers in the future who might ask similar question.