CE Phoenix Cart Forum

Hi,
On Phoenix 1.1.0.1 thru 1.1.0.4 noticed that many customers trying to pay with Paypal are not completing their orders so did a test order and get the following message on checkout_confirmation.php which prevents the completion of the order whether or not the customer leaves a comment:

==
www.mysite.com says
Failed to record order comments. Please try again and if problems persist please contact us.
==

Losing a lot of customers due to this and do need Paypal (as the old oscommerce Paypal did not throw this error) so need help fixing this, please. Thank you in advance for your help.

@BrockleyJohn - any ideas?

The ajax call to ext/modules/payment/paypal/checkout_confirmation.php is failing.
Please check the browser console and see if you get more info on the underlying error.

As well as doing that please try this modified module which will only make the ajax call if there's a comment to record:
https://github.com/BrockleyJohn/Phoenix ... andard.php

BrockleyJohn wrote: ↑Sat Aug 02, 2025 2:36 pm The ajax call to ext/modules/payment/paypal/checkout_confirmation.php is failing.
Please check the browser console and see if you get more info on the underlying error.

As well as doing that please try this modified module which will only make the ajax call if there's a comment to record:
https://github.com/BrockleyJohn/Phoenix ... andard.php

Hi John, thanks for your reply;

I tried in all the browsers and have the same error with no error information, just that message. The message blocks the possibility to open developer tools or even page source. Have to clear it by clicking OK and then the Confirm and Pay has a spinner that never stops turning and prevents moving on.

Tried the modified module and get the same result, alas.

No, excuse me, now the modified paypal file is working! Thank you!
Beer money sent

artfulweb wrote: ↑Sat Aug 02, 2025 3:55 pm No, excuse me, now the modified paypal file is working! Thank you!
Beer money sent

With the modified module you may still get the same error if there's a comment.

Open developer tools before pressing confirm so that you can see the console - though actually the message will still be there after closing the popup

BrockleyJohn wrote: ↑Sat Aug 02, 2025 4:21 pm

artfulweb wrote: ↑Sat Aug 02, 2025 3:55 pm No, excuse me, now the modified paypal file is working! Thank you!
Beer money sent

With the modified module you may still get the same error if there's a comment.

Open developer tools before pressing confirm so that you can see the console - though actually the message will still be there after closing the popup

You're right, shows when there is a comment but since the confirm button is at the bottom of the site the developer tool only shows the footer, not the area concerned by the message

which browser are you using?

BrockleyJohn wrote: ↑Sat Aug 02, 2025 5:06 pm which browser are you using?

Tried Edge, Samsung, Chrome, Safari

In chrome dev tools, click the three dots then the first dock side option to pop the dev tools out into their own window. Then make sure console is selected, not elements