CE Phoenix Cart Forum

Good evening everbody,
Phoenix doesn't send emails at all. There are two pages displayed in the red window, create_account_success.php
and checkout_success.php. I can find and open,but (as a begginer), i have no idea what could be wrong.

When a customer is created, and i send a mail, it looks as it was going out, but it did not.


Any ideas where to start searching ? Greetings Vadda.

To send an email to an actual customer, you need to have have done at least one action in your admin area and that is to set up "Email From"; Your Admin > Configuration > Email Options > {Email From} This `Email from` setting should be a live inbox for your domain name, eg "info@whatever.com" (changing whatever.com to your actual domain name).

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That "Header Tags" image you posted is the controller file for Queued Emails, it is nothing to do with "emails" exactly. Don't mess with it. For Queued Emails, that is emails ready to be sent (and emails that are not ready to be sent);
Admin > Queued Emails > Queue
Read More: https://phoenixcart.org/phoenixcartwiki ... ued_Emails

You also have other emails which happen outside of the Queue, these are sent immediately, eg order updates.

There is also a way (the top part of the image you posted) to send emails to customers, Your Admin > Tools > Send Email
Read More: https://phoenixcart.org/phoenixcartwiki ... Send_Email

Email are exactly like you said, "info@whatever.com" . And your admin tool send email is what i did, it not goes out

After a purchase, it is like you said, the mails are at "queued Email", when sent out, this is shown by the green window like it should. anyway it never really happened.

This is an "order thanks" Queued email which is generally ready to send about 4 hours after the order.
Queued Emails are not sent until shopowner takes an action, click the green "send ready emails" button.

There is *also* an immediate emails that goes to the customer.

Do not get Queued Emails and Immediate Emails mixed up.

If your immediate emails are not being received by customer, you should solve that problem first.

Immediate Emails are such things as when the customer;
- creates an account
- successfully checks out
Or when Admin user
- updates an order

Vaddalapam wrote: ↑Tue Sep 30, 2025 6:47 pm Email are exactly like you said, "info@whatever.com" . And your admin tool send email is what i did, it not goes out

You have changed "info@whatever.com" to a real email address of your shop ?
Not (for example) gmail.com or hotmail.com

The admin email send tool is hardly ever used. For what reason would you use this tool?
As the system automatically creates and sends immediate emails & the system automatically creates and places Queued emails into the Queue.

All you need to be concerned about is;

1. make sure you have a working inbox at your host.
2. insert that email address into the Email From setting in your Phoenix Admin
3. create a customer, at an email address that is NOT your domain (eg a customer who uses gmail)

Your customer should get immediate emails AND Queued Emails will be placed into the Queue for that customer.

If the customer gets no immediate emails, check with your host.

1. make sure you have a working inbox at your host.
2. insert that email address into the Email From setting in your Phoenix Admin
3. create a customer, at an email address that is NOT your domain (eg a customer who uses gmail)

I did all that before, no result.

Then you need to check with your host that email functionality is correct.

If you want, set up a fake "Willy Wonka" customer at your shop, using my email address and I will let you know if it is received.

Thanks for responding so much, i added willy, but no result, here some screenshot, i guess when there is no queued mail in my box, you can not have a mail at yours