CE Phoenix Cart Forum

Hi All,

I know I must be missing something, but when someone uses the Contact Us I get the message but no name or email address when I receive the message via email.

What have I done wrong?

Name and Email are not in the message text...assuming that's what you mean ?
They should be in the `Reply-To` bit of the email.

In the "reply to" it just puts my email address and no name instead of the person who sent the message as I would have expected.

That seems strange.
Have you set up Reply-To field properly? In Admin Email settings, admin/index.php should complain about it if you have not.

I do not have that.

It's that bottom one, I misremembered its name.

https://github.com/CE-PhoenixCart/Phoen ... u_form.php

You can see here that the three `usual` input fields are
name, email, enquiry
These post to:

https://github.com/CE-PhoenixCart/Phoen ... hp#L20-L22

You can see here, they are caught from the posted script, then used here
https://github.com/CE-PhoenixCart/Phoen ... us.php#L46
which sends mail.

Take a look in Admin > Tools > Action Recorder and see if a "contact us" entry includes the customers name.
Or even if a `contact us` record exists.

AsTecModels wrote: ↑Sun Mar 29, 2026 3:24 pm In the "reply to" it just puts my email address and no name instead of the person who sent the message as I would have expected.

So when you press reply on the email you receive from the contact form, the reply message has your email in the send to and not the email address entered on the form?

BrockleyJohn wrote: ↑Sun Mar 29, 2026 6:17 pm

AsTecModels wrote: ↑Sun Mar 29, 2026 3:24 pm In the "reply to" it just puts my email address and no name instead of the person who sent the message as I would have expected.

So when you press reply on the email you receive from the contact form, the reply message has your email in the send to and not the email address entered on the form?

Correct

burt wrote: ↑Sun Mar 29, 2026 5:47 pm Take a look in Admin > Tools > Action Recorder and see if a "contact us" entry includes the customers name.
Or even if a `contact us` record exists.

I get the following :- I have even tried the one you linked too and that did the same.

I had the exact same thing not long ago, ours was a hosting issue. We changed hosting company and it went away.

Nigel pointed me to the fact it could be a hosting issue.