When I click on the shipping module in admin I get a blank page
Posted: Sun Sep 06, 2026 11:03 pm
Hi all,
I am new to Phoenix cart, I have just installed it and have been going over the pages in admin to get used to it.
However when I go to Modules, Shipping, in admin I get a blank page with a http 500 error,, it says :
This page isn’t working,
currently unable to handle this request.
HTTP ERROR 500
Has anyone any ideas why ?
Have I missed something ?
I have disabled all countries except the UK and Ireland, could that have something to do with it ?
Thank you,
Steve
UPDATE : I just checked the softaculous installer demo version of the Phoenix cart, and it does the same, when clicking on modules/shipping I get a blank page, see pic below
(I suppose this is correct ? but then I cant see why it will not display the shipping page like it shows in the instructions, I must be doing something incorrectly, or maybe I am not, I just dont know)
I am new to Phoenix cart, I have just installed it and have been going over the pages in admin to get used to it.
However when I go to Modules, Shipping, in admin I get a blank page with a http 500 error,, it says :
This page isn’t working,
currently unable to handle this request.
HTTP ERROR 500
Has anyone any ideas why ?
Have I missed something ?
I have disabled all countries except the UK and Ireland, could that have something to do with it ?
Thank you,
Steve
UPDATE : I just checked the softaculous installer demo version of the Phoenix cart, and it does the same, when clicking on modules/shipping I get a blank page, see pic below
(I suppose this is correct ? but then I cant see why it will not display the shipping page like it shows in the instructions, I must be doing something incorrectly, or maybe I am not, I just dont know)