Stripe payment problems

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14Steve14
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Re: Stripe payment problems

Post by 14Steve14 »

raiwa wrote: Sat May 29, 2021 9:16 am For the next update I'm considering to include a hook which auto deletes the abandoned stripe orders a certain time after creation.
I would like to know which time lapse users would consider useful. I would add a configuration entry to the stripe module which let's the user set the time lapse when to delete them. Would this be desired to be set by days or by hours?
Maybe it's interesting not to delete them too soon to allow the store owner to analyse the abandoned orders. So I believe a day base would be good.
The script would be executed once per admin session (if on day base) on admin order page load.
Thoughts?
Raiwa, I currently use the recover carts addon Gary wrote ages ago. I tend to leave it for about 3 or 4 days before contacting the customers which gives them unpressured time to make a purchase. I then email them using the addon and leave the order in the recover carts addon for a further 7 days, before deleting it. Again it gives them time to complete their order or contact me with a reason why they didn't complete the sale. It's surprising how many do actually bother to make contact.

With Stripe, and PayPal, when a customer does not complete the order for what ever reason, then does come back to complete it while the items are still in their basket, the website creates a new order, which leaves the one marked as preparing sat there. If this is the one that you are considering removing then as long as it is removed after checking another completed order has been placed then it should be fine to delete.
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mhsuffolk
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Re: Stripe payment problems

Post by mhsuffolk »

Excellent idea, I would vote for 3 days.
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lecarlb
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Re: Stripe payment problems

Post by lecarlb »

3 or 4 days should be fine. Maybe adjustable to 14 days.
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Re: Stripe payment problems

Post by raiwa »

Uploaded Version 1.3.0 with the above improvements.
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mhsuffolk
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Re: Stripe payment problems

Post by mhsuffolk »

mhsuffolk wrote: Thu May 20, 2021 12:22 pm You could go further and try

Card Number > then Expiry Date > then 3 Numbers on Rear (CVC)
Ignored again, it was my idea!
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raiwa
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Re: Stripe payment problems

Post by raiwa »

@mhsuffolk I'm so sorry! I updated it in the change log of the addon description.
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Re: Stripe payment problems

Post by mhsuffolk »

No problem, easily done.
You have "Credit or Debit card Card Number > then Expiry Date > then 3 Numbers on Rear (CVC)"
Might it be clearer to remove the first bit and have.
"Card Number > then Expiry Date > then 3 Numbers on Rear (CVC)"
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raiwa
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Re: Stripe payment problems

Post by raiwa »

I believe this can be adjusted by each store owner for individual needs.
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Re: Stripe payment problems

Post by raiwa »

Uploaded Version 1.3.1 with some minor fixes and the above shortened text.
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Re: Stripe payment problems

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