First check the Read Me/How To Install Documentation released with the Add-On.
For your benefit, please use the following guidelines before posting.
- Only post here in the Add-Ons Forum for help using the CE Phoenix Add-Ons that are published here.
- Only post in the relevant Add-On support topic.
- For help using commercial, paid for or certified Add-Ons or Add-Ons downloaded elsewhere, you must contact the provider directly.
- Post in the General Forum with general questions for help using CE Phoenix.
- Post in the Advanced Forum for help with coding.
- Specify your issue in the Subject.
- State which version of CE Phoenix you are using: find it in Admin -> Tools -> Version Checker although you should be using the latest version: download it here.
- State which version of PHP your server is using: find it in Admin -> Tools -> Server Info.
- Clearly state a detailed description of any issue.
- When posting or requested to post errors or code, ensure all references to the root of your shop are redacted.
- Remember all help is freely given by unpaid volunteers.
- If an answer is helpful, click the "Thumbs Up" icon in the posted answer as an indication to future readers to prevent duplicated questions.
- Look in the Phoenix Partners Forum to find a development partner.