Contact us form missing customers email address

[otgrouch]

Just encountered this issue in my store. We aren't seeing the 'reply-to' field and when we reply to an enquiry, it gets sent to the email in the 'from' field, which is the email_from that is defined in configuration.

Is there some way to simply have the text of the email include the customer name and email address as entered in the form if we can't get the sent email to be from the customer email address?

[heatherbell]

we can't get the sent email to be from the customer email address?

What version are you using - that information is needed to get the support you need:
viewtopic.php?p=153#p153
A previous reply might already answer:
viewtopic.php?p=15563#p15563

[otgrouch]

Using 1.0.9.9.

The previous reply linked is this topic. I have tried everything mentioned here and it does not solve the issue. If an email client does not show full headers or reply to the 'reply-to' address, we have no idea who the enquiry is from nor have any way to respond to them.

[heatherbell]

Is there some way to simply have the text of the email include the customer name and email address as entered in the form if we can't get the sent email to be from the customer email address?

That is possible by overriding this file:
https://github.com/CE-PhoenixCart/Phoen ... ations.php

Edit to change this line:

Code: Select all

$message->add_message($email_text);

to:

Code: Select all

$email_text = "Customer Email: " . $from_email_address . "\n\n" . $email_text;
$message->add_message($email_text);

so the email received shows:

Screenshot 2025-03-04 182038.png

[otgrouch]

Thank you! I also added

$email_text = "Customer Name: " . $from_email_name . "\n\n" . $email_text;

to include the customer name in the body of the email. It requires copy/paste to respond to the Enquiry, but at least the information is coming through.

[heatherbell]

to include the customer name in the body of the email.

In which case:

Code: Select all

$email_text = "Customer Name: " . $from_email_name . "\n";
$email_text .= "Customer Email: " . $from_email_address . "\n\n" . $email_text;
$message->add_message($email_text);