Shop has white screen only

Open to all! Ask other shopowners for help.
Post Reply
User avatar
mhsuffolk
Contributor
Posts: 199
Joined: Sat Oct 26, 2019 9:13 am
Phoenix Version: v1.1.0.6
Has thanked: 13 times
Been thanked: 11 times

Shop has white screen only

Post by mhsuffolk »

I had a 1.0.7.0 live shop on PHP 7.4
Thankfully I have a complete backup of the files and database.
I developed a 1.0.8.0 shop on XAMPP which works correctly including some addons.
So I backed up the live shop, replaced the files with the 1.0.8.0 version, modified the configuration and hooks tables etc.

After a bit of fiddling the admin side is accessible and although I cannot yet test all the functions it appears OK.

My problem is the shop will not appear, I just get a white screen. The server error log is empty so I have no clues what is wrong.

Any ideas what I can do to get a foothold on what is going on?


Join The Code Co-op to get access to your library in the Code Co-op Forum
heatherbell
Senior Contributor
Posts: 2540
Joined: Mon Oct 07, 2019 4:39 am
Phoenix Version:
Has thanked: 35 times
Been thanked: 243 times

Re: Shop has white screen only

Post by heatherbell »

Just a guess but have you triple checked
'path' =>
and
const DIR_WS_CATALOG =
are correct in
/includes/configure.php file?
User avatar
mhsuffolk
Contributor
Posts: 199
Joined: Sat Oct 26, 2019 9:13 am
Phoenix Version: v1.1.0.6
Has thanked: 13 times
Been thanked: 11 times

Re: Shop has white screen only

Post by mhsuffolk »

Shop is in the root so I have.

Code: Select all

  const HTTP_SERVER = 'https://www.mysite.co.uk';
  const COOKIE_OPTIONS = [
    'lifetime' => 0,
    'domain' => 'www.mysite.co.uk',
    'path' => '/',
    'samesite' => 'Lax',
  ];
  const DIR_WS_CATALOG = '/';

  const DIR_FS_CATALOG = '/home/******/public_html/';

  date_default_timezone_set('Europe/London');
Does that look correct?
heatherbell
Senior Contributor
Posts: 2540
Joined: Mon Oct 07, 2019 4:39 am
Phoenix Version:
Has thanked: 35 times
Been thanked: 243 times

Re: Shop has white screen only

Post by heatherbell »

I've compared that to a recent new install of ours and yours looks OK except that we also have 'secure' => true like:

Code: Select all

    'path' => '/',
    'samesite' => 'Lax',
    'secure' => true,
  ];
I don't know if that would make a difference.
User avatar
mhsuffolk
Contributor
Posts: 199
Joined: Sat Oct 26, 2019 9:13 am
Phoenix Version: v1.1.0.6
Has thanked: 13 times
Been thanked: 11 times

Re: Shop has white screen only

Post by mhsuffolk »

Sadly no change.

In the admin error logs I am getting several of these.
PHP Deprecated: The tep_guarantee_subarray function has been deprecated. in /home/****/public_html/includes/system/versioned/1.0.7.other/1.0.7.12/guarantor.php on line 43
heatherbell
Senior Contributor
Posts: 2540
Joined: Mon Oct 07, 2019 4:39 am
Phoenix Version:
Has thanked: 35 times
Been thanked: 243 times

Re: Shop has white screen only

Post by heatherbell »

One of the benefits of being a Pro Supporter is that you can post questions in the VIP forum where help and support direct from the Core Developers is available. Maybe they can help?
User avatar
mhsuffolk
Contributor
Posts: 199
Joined: Sat Oct 26, 2019 9:13 am
Phoenix Version: v1.1.0.6
Has thanked: 13 times
Been thanked: 11 times

Re: Shop has white screen only

Post by mhsuffolk »

Thank you, I will


Join The Code Co-op to get access to your library in the Code Co-op Forum
Post Reply