Lost Admin Password

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FAQ Tips & Tricks

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If you have lost the login credentials to access admin:

• In your database, select the administrators and delete the existing administrator.
• Edit the file on your server, youradmin/.htpasswd_phoenix - delete all content and save the file.
• Edit the file on your server, youradmin/.htaccess - delete the following lines:

##### Phoenix ADMIN PROTECTION - BEGIN #####
AuthType Basic
AuthName "CE Phoenix Administration Tool"
AuthUserFile /xxxx/yourAdmin/.htpasswd_phoenix
Require valid-user
##### Phoenix ADMIN PROTECTION - END #####

• Then access yoursite/youradmin
• You will see that no admin exists and that you should enter a username and password to create one.
• Do this, make a record of username and password and access again
• Use the username and password you just entered
• After login, go to Configuration → Administrators and activate additional .htaccess protection.

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