Special Offers issue

[Omar_one]

Hello.
We have weird issue some customers contact us about products has offers as it's shown to them ... but when I visit the link it's shows without Special Offers,, and the customer send me a screenshot

415051764_1354152745276427_4943467083427445784_n.png

and same link its shows for me without Special Offers

offers.JPG

the product's has been of offers..

offers 2.JPG

and there is something weird,, there was not edit these products and it show on next screenshot Status Change data today 22.01.2024 .. and there has not one edit anything

offers 3.JPG

Btw this not first time we got email or messages from customers about this ,, but today I checked mere deeper .
any idea what's wrong ?

Omar

[burt]

What's the URL of your specials page.
What version of Phoenix.
What addons.

--

Something changed the status.
Maybe an addon is interfering.

What addons do you have installed that might interfere with specials?

--

I do note that the specials end date is showing as 31 January 2023
So your special should turn off before it shows in the specials page.

[burt]

I know your URL, but many don't.

On your specials page right now there are 13 specials offers.

Hat You Neuleturbaani 0780
does not show as a special offer.

[heatherbell]

I see that screenshot is a Search Result so cannot guess the URL but this - https://www.hattu.fi/turbaanit-c-1_21.html - shows no Specials for me.

[Omar_one]

I see that screenshot is a Search Result so cannot guess the URL but this - https://www.hattu.fi/turbaanit-c-1_21.html - shows no Specials for me.

here is the link

Code: Select all

https://www.hattu.fi/advanced_search_result.php?search_in_description=1&keywords=Neuleturbaani+

[heatherbell]

here is the link

No Specials showing for me

[Omar_one]

What's the URL of your specials page.
What version of Phoenix.
What addons.

--

Something changed the status.
Maybe an addon is interfering.

What addons do you have installed that might interfere with specials?

--

I do note that the specials end date is showing as 31 January 2023
So your special should turn off before it shows in the specials page.

Code: Select all

https://www.hattu.fi/specials.php?sort=2a&language=en

version 1.0.8.16

I find class file for that..

Code: Select all

  class adv_specials specials {
public function __construct() {
  	}
////
// Auto start products on special
    public static function start() {
      return tep_db_query("UPDATE specials SET status = 1, date_status_change = NOW() WHERE status = 0 AND NOW() >= start_date AND start_date > 0");
    }

  }

when the we refresh most of the time the products show normal price, the issue go after we refresh for a few time

[Omar_one]

here is the link

No Specials showing for me

and for us but for some customers its shows there is Specials there

[heatherbell]

and for us but for some customers its shows there is Specials there

If it was me, until the underlying issue is discovered, I'd delete those historical Specials. If they are not active, delete them.

[burt]

I don't know what adv_specials is.
I'd probably remove that as a first step and do some testing.

Put simple:
something is turning on/off specials.

That something is either a person (you) or an addon