s08e02 - Per Product FAQs SUPPORT / QUESTIONS / CHAT

[14Steve14]

How to with too many questions?
Its filling up the products page - all relevant questions though.

Is there a simple way to create a view all questions page perhaps for a product and limit the displayed questions to random 5 or so on the products page?

We went through a similar thing with some of our products. We were getting asked the same questions by customers, so in the end we just updated the product descriptions to include answers to many of the questions. We then added additional images and things seem to be better now. Also we found that because of this we now rank better for lots of products as I suppose google loves originality, rather than the plain descriptions we used to have.

The other alternative is to use one of the addons to show the first few lines of an answer, and then have 'read more' text linking to a further page on the website where the full answer is available. That page then can be used to redirect customers that find that page through a search online back to the products, hopefully selling more of that item.

[Pierre_P]

I'm trying to add a search in the admin faq,
I'm missing something though and need some help

Once i have made a search it returns the questions for that product but when clicking on the row results it does not correctly select it for edit, the link returned example is admin/faq.php?page=1&fID=750

[BatteryTrader]

Can anyone tell me if a email is sent to the storeowner when the question is asked?

Its how I had it set up last week on 1.1.0.2, but I cant remember if it was this version , or a older one from 28day that I might have updated.

Silly, I can't remember I know, but I've done a lot over the last few weeks.
Cheers

[burt]

Email is -not- sent to shopowner when someone asks a Q.

Add to the ask_question.php file in the /ext/ structure;

Code: Select all

Notifications::mail(STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS, 'New FAQ', $question, $name, $email);

Just before

$messageStack->add_session('product_action', MODULE_CONTENT_PI_FAQ_SUCCESS_QUESTION_SENT, 'info');