Where's my order?

[burt]

I wonder if any shopowners get this request regularly ?

What do you do to combat it ?

[Omar_one]

yes, from time to time.. sometime for some reason the orders not on the data, ( I think the customer so fast to leave the bank payment page,, so close the back page before return back automatically to shop), I am not sure if there is another reason .

on the old days we had an addon it called held orders. had admin page which show the held orders and via that page you can move it as order. so we noticed before the customer call us

[Dan Cole]

I receive that question every now and again and it's usually because people aren't looking at their emails. We send out tracking numbers as packages are shipped so most customers know exactly where their packages are and when they'll be received. Sometimes I do wonder if updates should be sent by text or if we should give customers the option to decide on what communication method they prefer. Maybe a project for another day.

Dan

[Moxamint]

I wonder if any shopowners get this request regularly ?

What do you do to combat it ?

I have a small add-on that allows the admin to enter the tracking number, enabling the customer to track their shipment. I haven't been asked about the delivery status since.

[radhavallabh]

Yes, I get this a lot.
As our phoenix order history page has no updates about below things-
how much part / percent of the order is ready...
How many products remain to be prepared....
estimated dispatch date....
tracking details displayed properly...
We can only update comments cannot display them in a very pro manner....
I really hope we could address the above;
Regds./
radhavallabh

[Omar_one]

For tracking, we have a module integrated with the shipping company. From the admin orders page, there's a button that submits the order data to the delivery service. Once submitted, a new button appears to download the shipping label as a PDF. At the same time, the module automatically adds the tracking information to the order's comment field.

[14Steve14]

We get it a few times a week even though once an order is dispatched we send tracking information, using the order comments addon, in the order update email. We always refer people back to that email, and they all say "I didn't see that". Tracking details can also be found in their account under the order status tab, but again people don't look.

Even though we have text on every product page about deliveries our most common question is "When will it be posted?".

[Dan Cole]

We can only update comments cannot display them in a very pro manner....
Regds./
radhavallabh

Assuming you're referring to the emails, you should be able to. We've updated the order status comments routine to format those emails using a template created via info pages so they are formatted nicely and look a little more professional.

Dan

[raiwa]

One possibility is to use my tracking add on:
https://phoenixcart.org/forum/app.php/ ... n/tracking

[burt]

I wondered about the possibility of hooking into the contact_us page to add in an extra input;

If you are enquiring about an Order, please provide your Order ID.
Your Order ID: [ ]

If Order ID is filled out have some extra logic that;

1. grabs the email address
2. grabs the order_id
3. looks for the order that matches

If a match is found, do TWO things;


1. send an immediate email, something like;

Hi "name", you can access Order ID 321 anytime at yourshop.com/account_history.php blah blah.

Quick Details
Order ID: 321
Status: Posted
Date: 14/10/2025 12:34

2. Write a new status to the Order saying "Email Sent" or something along those lines so admin knows this has been done automatically.

--

Contact Us is protected by action_recorder, so this could not be hammered by a bad actor.

What I have not thought of?