Wrong Name & Email address

[AsTecModels]

Hi All,

I have done something wrong, in messages sent out and order confirmations instead of who they are to it is putting my store email and store owner name.

Example below shows Customer Name as Administrator but should show Jonathan, and Customer Email as Enquires@AsTecModels.Co.Uk but should be shop@nimrifrc.co.uk

[burt]

That seems strange. Have you made `customised changes` to the checkout notification ?

Post the code from /includes/modules/notifications/templates/tpl_n_checkout.php
Or any override of it.

[AsTecModels]

That seems strange. Have you made `customised changes` to the checkout notification ?

Post the code from /includes/modules/notifications/templates/tpl_n_checkout.php
Or any override of it.

It is everything, the checkout is just one example.

Here is the code you asked about.

Code: Select all

<?php
/*
  $Id$

  CE Phoenix, E-Commerce made Easy
  https://phoenixcart.org

  Copyright (c) 2021 Phoenix Cart

  Released under the GNU General Public License
*/

// let's start with the email confirmation
  echo STORE_NAME . "\n"
     . MODULE_NOTIFICATIONS_CHECKOUT_SEPARATOR . "\n"
     . MODULE_NOTIFICATIONS_CHECKOUT_TEXT_ORDER_NUMBER . ' ' . $order->get_id() . "\n"
     . MODULE_NOTIFICATIONS_CHECKOUT_TEXT_INVOICE_URL . ' '
     . $GLOBALS['Linker']->build('account_history_info.php', ['order_id' => $order->get_id()], false) . "\n"
     . MODULE_NOTIFICATIONS_CHECKOUT_TEXT_DATE_ORDERED . ' ' . $GLOBALS['long_date_formatter']->format(time()) . "\n\n";

  if (!empty($order->info['comments'])) {
    echo htmlspecialchars($order->info['comments']) . "\n";
  }

  echo MODULE_NOTIFICATIONS_CHECKOUT_TEXT_PRODUCTS . "\n"
     . MODULE_NOTIFICATIONS_CHECKOUT_SEPARATOR . "\n";
  foreach ($order->products as $product) {
    echo "\n" . $product['qty']
       . ' x ' . $product['name']
       . (empty($product['model']) ? '' : ' (' . $product['model'] . ')')
       . ' = ' . $GLOBALS['currencies']->display_price($product['final_price'], $product['tax'], $product['qty']);

//------insert customer chosen options to order--------
    foreach (($product['attributes'] ?? []) as $attribute) {
      echo "\n\t" . $attribute['option'] . ' ' . $attribute['value'];
    }
//------insert customer chosen options eof ----
  }
  echo "\n" . MODULE_NOTIFICATIONS_CHECKOUT_SEPARATOR . "\n";

  foreach ($order->totals as $order_total) {
    echo strip_tags($order_total['title']) . ' ' . strip_tags($order_total['text']) . "\n";
  }

  if ($order->content_type != 'virtual') {
    echo "\n" . MODULE_NOTIFICATIONS_CHECKOUT_TEXT_DELIVERY_ADDRESS . "\n"
       . MODULE_NOTIFICATIONS_CHECKOUT_SEPARATOR . "\n"
       . $customer->make_address_label($order->delivery, 0, '', "\n") . "\n";
  }

  echo "\n" . MODULE_NOTIFICATIONS_CHECKOUT_TEXT_BILLING_ADDRESS . "\n"
     . MODULE_NOTIFICATIONS_CHECKOUT_SEPARATOR . "\n"
     . $customer->make_address_label($order->billing, 0, '', "\n") . "\n\n";

  $payment = $GLOBALS[$_SESSION['payment']];
  if (is_object($payment)) {
    echo MODULE_NOTIFICATIONS_CHECKOUT_TEXT_PAYMENT_METHOD . "\n"
       . MODULE_NOTIFICATIONS_CHECKOUT_SEPARATOR . "\n";
    echo $order->info['payment_method'] . "\n\n";
    if (isset($payment->email_footer)) {
      echo $payment->email_footer . "\n\n";
    }
  }
?>

[burt]

Strange then, as that email comes from that Notification.

Search your files for "Customer Name:" and see where it appears.
You must have made a change to code somewhere?

[Dan Cole]

Could in be a database issue where the customer_id is mixed up?

Dan

[AsTecModels]

Could in be a database issue where the customer_id is mixed up?

Dan

Hi Dan,
It would be every account wrong in the database, but they all look right. If I change the Config->My Store->Store Owner or E-Mail Address they change the customer and email address no matter who is being emailed.

[burt]

Search your files for "Customer Name:" and see where it appears.

This is the first step.

[Dan Cole]

You're best to follow @burt's advise. I'm just guessing, but if it is just the email address and name that are incorrect, could it be related to the change you referenced here?

viewtopic.php?p=22589#p22589

Dan

[AsTecModels]

You're best to follow @burt's advise. I'm just guessing, but if it is just the email address and name that are incorrect, could it be related to the change you referenced here?

viewtopic.php?p=22589#p22589

Dan

Good spot, that is it. Without it is correct but contact us does not give sender user name and email. I will go and play with it.

[AsTecModels]

could it be related to the change you referenced here?

viewtopic.php?p=22589#p22589

I have modified that file and now works thank you for noticing where the issue was.