Queued Emails

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Administration

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Coming soon to a Phoenix Cart near you!!

Phoenix Cart’s Queued E-mails is a powerful and amazing feature, unique to Phoenix Cart, that automates customer engagement effortlessly.

We're not aware of anything like it available in any other free e-commerce software.

This system adds preconfigured e-mails to a queue, schedules a send date and sends them, all automatically!

E-mails and schedules are based on customer actions — or inactions — requiring no ongoing input from the store owner.

Once set up, it’s virtually 'Set & Forget,' giving you seamless automation and saving valuable time while keeping full control in your hands.

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From admin go to Queued E-mails

See the dropdown menu showing Queue and Templates.

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Click Queue to go to Outgoing Queue page.

On a new installation with no Customers or Orders yet, see this:

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Click Templates to go to Outgoing E-mail Templates page to see this:

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There are 3 Scheduler Modules and their associated E-mail Templates built into Phoenix Cart and ready to use.

no_checkout

If a customer registers but does not checkout, this e-mail will be automatically added to the Outgoing Queue.

The e-mail will be automatically scheduled to send 10 days after registration if the customer does not check out during that time.

It will be automatically be removed from the Outgoing Queue when it is automatically sent or if the customer checks out during that time.

order_thanks

When a customer checks out, this e-mail will be automatically added to the Outgoing Queue.

The e-mail will be automatically scheduled to send 4 hours after checkout.

It will be automatically be removed from the Outgoing Queue when it is automatically sent.

winback

When a customer checks out, this e-mail will be automatically added to the Outgoing Queue.

The e-mail will be automatically scheduled to send 90 days after checkout if the customer has not signed in during that time.

It will be automatically be removed from the Outgoing Queue when it is automatically sent or if the customer signs in during that time when a new e-mail will be automatically added to the Outgoing Queue and scheduled.

More Scheduler Modules are available in the Phoenix Cart Addons Library - click the Addons button at the top of the page.

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Preview E-mail Templates.

Click on a Template in the table to select it.

To preview the e-mail template, click View This E-mail

This will display the preview in a pop-up, for order_thanks as an example, you will see this:

Notice that within the text, there are {{MERGE_TAGS}} which will automatically insert relevant data into the e-mail.

Note the helpful list of merge tags relevant to the e-mail and what data they will insert.

For order_thanks as an example, you will see this:

Edit E-mail Templates.

Click on a Template in the table to select it.

To edit the e-mail, click Edit

Make changes to Email Title and Email Text as required and click Save

Delete should only be used to remove/disable the e-mail.

Insert New E-mail Template should only be used if instructed when installing a new Scheduler Module.

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Example of Queued E-mails System in Action

A customer registers on the website but does not checkout.

Go to Queued E-mails → Queue to see this:

The no_checkout e-mail has been automatically added to the queue and scheduled to send in 10 days.

The same customer then checks out a few hours after registration.

Go to Queued E-mails → Queue to now see this:

The no_checkout e-mail has been automatically removed from the queue.

The order_thanks e-mail has been automatically added to the queue and scheduled to send in 4 hours.

The winback e-mail has been automatically added to the queue and scheduled to send in 90 days.

The e-mails, as they will be received by the customer, can be previewed in a pop-up by clicking View This E-mail

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Changing the Scheduled Send Time

The scheduled time to send each e-mail is configured in each Scheduler Module file.

The default scheduled times have been carefully chosen to suit most use cases but the configuration can be changed in the file if desired.

Use your host server Control Panel or FTP software to find and edit files.

These files will be found in the /includes/modules/outgoing/ folder/directory.

For example, the file for no_checkout is /includes/modules/outgoing/no_checkout.php

The scheduled time is configured in this line:

const INTERVAL = 'P10D';

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