Your request is too long. Check URLs and other long strings.

[radhavallabh]

Hi;
I use Paypal Express- Phoenix version-10.8.20, PHP 7.4

I am getting error when a client adds a multi attribute product to cart and select Paypal Express as payment option.
Select a Multi attribute product -> Checkout using Paypal Payment option -> Redirects to shopping cart with Error 'Your request is too long. Check URLs and other long strings. '

I tested it does not happen with 1 attribute products but it does happen with multi attribute products.

Please help me fix the issue.
Your help shall be deeply appreciated, Thank you in advance;
Very Warm Regds./
radhavallabh

[burt]

Assume it's an Addon, as 1.0.8.20 does not come with Paypal.
If so, which Addon ?

[radhavallabh]

Assume it's an Addon, as 1.0.8.20 does not come with Paypal.
If so, which Addon ?

I have been using the bundled Paypal EC since I started with Phoenix, so have been upgrading since then.
Strangely it was working fine with multi attribute products till last 6 December 2023. But this issue was brought to light by a customer who was trying to purchase that type of product today and was facing this error.

I would like to add that I made no changes in any file in this past month.
Regds./
radhavallabh

[burt]

It's a Paypal API error 11800.

Like it says;
A URL
Or
Some other string is too long.

--

What are the Long things that Paypal is complaining about.
Only you can find that out.

Ask Paypal for error_log.

I'll assume;
1. You are using some type of URL rewriting (this always makes URLs longer)
2. You have loads of attributes on a product each attribute would be 1{2}3{4} and so on. If there are lots, it might matter.

[radhavallabh]

It's a Paypal API error 11800.

Like it says;
A URL
Or
Some other string is too long.

--

What are the Long things that Paypal is complaining about.
Only you can find that out.

Ask Paypal for error_log.

I'll assume;
1. You are using some type of URL rewriting (this always makes URLs longer)
2. You have loads of attributes on a product each attribute would be 1{2}3{4} and so on. If there are lots, it might matter.

Hi; Understood dear;
I have left message on Paypal for it , await their reply.

I do have 4 attributes on some products, It worked fine till last month......But why did this started appearing suddenly since December without me making any changes to code.
I am really confused on why is this suddenly happening...

Regds./
radhavallabh

[radhavallabh]

It's a Paypal API error 11800.

Like it says;
A URL
Or
Some other string is too long.

--

What are the Long things that Paypal is complaining about.
Only you can find that out.

Ask Paypal for error_log.

I'll assume;
1. You are using some type of URL rewriting (this always makes URLs longer)
2. You have loads of attributes on a product each attribute would be 1{2}3{4} and so on. If there are lots, it might matter.

Hi;
I further checked seems URL are not the issue, neither it would not allow any product to go through.

I further tested each product in more detail for option 2 you suggested dear.

If I add a product with 5 default attributes, but chose only 1 or 2 of it - I can check out with it.
But if I add a product with 5 default attributes, but chose 3 or more of it - I cannot check out with it.

BUT I checked my orders before 6 December they even had 3 or more of them selected yet it worked dear...

Pls can you help me fix this dear. As I cannot do without product attributes it is a necessity for my product types.

Thank you again for helping me debug this problem...
Awaiting your valued reply;
Very Warm Regd.s/
radhavallabh

[heatherbell]

I cannot do without product attributes it is a necessity for my product types.

In which case, until you resolve the underlying issue, probably best to remove PayPal Express (it has numerous issues reported) and replace with PayPal Standard.

[radhavallabh]

Issue fixed dear;
It was the text of my new shipping module that triggered the issue. The fancy tag used in it caused the issue.
Thank you for all the help;
Very Warm Regds./
radhavallabh