None Customer Notified messages appearing in order history

[Kofod95]

Thoughts anyone else? Upsides/downsides?

We sometimes uses a status that we don't want the customer to see, as status is easier to check through than comments ('products needed' and 'products ordered' as examples), but it is a minor downside on changing compared to an eventual GDPR-violation.

Please allow me to also join the choir: So good to see your name again, Gary!

//Daniel

[superche]

Yes, there needs to be non-public and public comments. If the tick box for no email to be sent is ticked, then the comment should be tagged to not show in the customers order history.

Still seeking a solution for this for OSC v2.3.4.1 CE

I know this forum is all about Phoenix, but it appears support for CE versions is non-existent any more over that other place

[heatherbell]

OSC v2.3.4.1 CE

Maybe consider upgrading.
PRO Supporters Code 'Admin Comments' has the utility of adding comments to orders just for the eyes of admin app.php/addons/supporters_code/s04e11_admin_comments/

[raiwa]

Thoughts anyone else? Upsides/downsides?

Thinking more about:
There are payment modules which create the order already before order/payment confirmation and they use for this order statuses which hide the order to the customer:

• PayPal standard creates the order before going to PayPal and do the payment

• Stripe SCA creates the order already on checkout confirmation before entering card data and confirming the order

There may be other third party payment modules doing the same.

I believe ideal would be to have both things separated:

• one switcher/flag to hide the order at this status level to customers

• another switcher/flag to hide the status and its comments to the customer

[heatherbell]

another switcher/flag to hide the status and its comments to the customer

That would be good.

[ecartz]

The text in the lang file would need to be amended to make shopowner aware that the order will always be shown, but the Comment(s) (when using comments with non-public status) would not be shown.

There are payment modules which create the order already before order/payment confirmation and they use for this order statuses which hide the order to the customer:

• PayPal standard creates the order before going to PayPal and do the payment

• Stripe SCA creates the order already on checkout confirmation before entering card data and confirming the order

There may be other third party payment modules doing the same.

I believe ideal would be to have both things separated:

• one switcher/flag to hide the order at this status level to customers

• another switcher/flag to hide the status and its comments to the customer

Wouldn't it be easier just to make a separate field for non-public comments?

So it would be clear that public comments are always shown to the customer, while non-public comments would only be shown in admin.

I think there's already an add-on that does this: app.php/addons/supporters_code/s04e11_admin_comments/

Then we wouldn't have to go around adding special code everywhere a comment is used to check if it is a public or private comment. Because the two would be entirely separate. So comments would always be public but might not be notified (not because they would be secret but because they would be unimportant). And the memorandums would never be notified or shown to the customer, because they wouldn't be comments.

I don't know how much this helps superche though, as I don't know if that (paid) add-on is adaptable for 2.3.4.1 CE.

[heatherbell]

I think there's already an add-on that does this: app.php/addons/supporters_code/s04e11_admin_comments/

Yes, viewtopic.php?p=5356#p5356
In order>edit I always presumed (dangerous, I know) that the Append Comments This will append your comments to the order and the email did as it implies i.e. if deselected, it would not append comments to the order and the email but seems that although that is true for the email, the comments still show for the customer on their order_history_info.

[raiwa]

Wouldn't it be easier just to make a separate field for non-public comments?

Yes, I think so. One new field in the order status history table and one new field to add in admin/orders.php edit.

I think there's already an add-on that does this: app.php/addons/supporters_code/s04e11_admin_comments/

I didn't have a look on this yet, but if it does it, maybe just a question for Gary if he is ready to give it out for core integration.

[burt]

Yes, for sure. Update it a bit and integrate it. No problem with any of the supporters addons going that way.

That's what these addons are for - keeping the flame alive, getting the cert devs some work, etc and so on. I make zero from these addons, so that's not a factor for keeping them private to supporters.