Orders

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Administration

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From admin go to Orders → Orders - if you have an order, you will see this:

When a customer successfully orders and checks out on the store, an e-mail will automatically be sent to them and the order status will be set as Pending.

An e-mail will also be sent to the store owner if this is set here: Configuration → My Store → Send Extra Order Emails To

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• Click on an order in the list which opens the order on the Summary tab to see this:

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• Click on the Products tab to see this:

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• Click on the Status History tab to see this:

• When you start processing the order i.e. assembling, picking, packing etc.
  • Choose Processing from the Status drop down menu.
  • Enter any comments as required in the Add Comments box - these comments will be visible by the customer.
  • If you want to automatically email the customer to notify them of the order status change leave the Notify Customer box ticked - otherwise click it to disable.
  • If you want to include the comments entered in the Append Comments box in the email leave the Append Comments box ticked - otherwise click it to disable.
  • Click Save to update the order and send the email if enabled.
• When the order is complete i.e. when the customer has received their order.
  • Choose Delivered from the Status drop down menu and complete the steps for Processing above.

TIP: The default settings for the the status of orders can be changed - see Orders Status - do not change them unless specifically required.

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• Click Invoice to see this open in a new browser window:

• Use the invoice for your accounting records and to send to the customer as required.
• Your browser can print or save the invoice as a .pdf for your records.
• Right click and click Print in the popup menu.
• Choose your printer or the pdf option in the dialogue box menu.
• Click the Print or Save button.

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• Click Packing Slip to see this open in a new browser window:

• The packing slip does not show the prices - use for your own use or to send to the recipient as required.
• It can be printed or saved as a pdf the same as the invoice.

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Note: Orders can not be edited once confirmed and paid for by a customer. It is accountancy procedure to cancel the order, refund the payment and the customer must make a new order and payment. Tip: Make this clear to customers in your conditions.php language file.

• Tip:
• It can look strange for new customers if your order numbers are very low when you first start your shop.
• The order number can be increased after the first test purchase is made by the shop owner.
• See Change Order Number for New Shop

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