Orders Admin

<historylink type="back">🠈 Back</historylink> 🠉 SET UP SHOP

---

From admin go to Orders → Orders - if you have an order, you will see this:

When a customer successfully orders and checks out on the shop, an email will automatically be sent to them and the shop owner and the order status will be set as Pending.

---

• Click on an order in the list which opens the order on the Summary tab to see this:

---

• Click on the Products tab to see this:

---

• Click on the Status History tab to see this:

• When you start processing the order i.e. assembling, picking, packing etc.
  • Choose Processing from the Status drop down menu.
  • Enter any comments as required in the Add Comments box - these comments will be visible by the customer.
  • If you want to automatically email the customer to notify them of the order status change leave the Notify Customer box ticked - otherwise click it to disable.
  • If you want to include the comments entered in the Add Comments box in the email leave the Append Comments box ticked - otherwise click it to disable.
  • Click Update to update the order and send the email if enabled.
• When the order is complete i.e. when the customer has received their order.
  • Choose Delivered from the Status drop down menu and complete the steps for Processing above.

TIP: The default settings for the the status of orders can be changed - see Orders Status - do not change them unless specifically required.

---

• Click Invoice to see this open in a new browser window:

• Use the invoice for your accounting records and to send to the customer as required.
• Your browser can print or save the invoice as a .pdf for your records.
• Right click and click Print in the popup menu.
• Choose your printer or the pdf option in the dialogue box menu.
• Click the Print or Save button.

---

• Click Packing Slip to see this open in a new browser window:

• The packing slip does not show the prices - use for your own use or to send to the recipient as required.
• It can be printed or saved as a pdf the same as the invoice.

---

Note: Orders can not be edited once confirmed and paid for by a customer. It is accountancy procedure to cancel the order, refund the payment and the customer must make a new order and payment. Tip: Make this clear to customers in your conditions.php language file.

• Tip:
• It can look strange for new customers if your order numbers are very low when you first start your shop.
• The order number can be increased after the first test purchase is made by the shop owner.
• Run the following SQL statement in phpMyAdmin

alter table orders auto_increment = 1000;

---

🠈 Previous Step Next Step 🠊

---

This page is in progress
Please visit again soon for additions and changes

Phoenix Cart User Guide, like CE Phoenix Cart, is free to use but is maintained by unpaid volunteers.

Code references are licensed under a Commons Attribution-NonCommercial-ShareAlike 2.0 UK: England & Wales License.
All other content is the reserved Intellectual Property and Copyright of phoenixcart.org